Those who know me in the MGMA community know that I am the new kid in town. I came on as Practice Administrator for PrimaryCareFlorida in March of 2010, though I was responsible for set up a year before. I have quite a bit of experience in many fields, including management, considering my age. The healthcare industry, however, is a very new concept for me. I am very thankful to have been introduced to the MGMA national organization and our wonderful local Treasure Coast chapter.
I have read many interesting blogs hosted by all of you at MGMA and have decided to create one of my own. We all go through an introduction period in our careers and mine has been very fortunate. I thought it might be interesting to share my point of views and the lessons that I learn along the way.
Lesson #1: My work is never finished.
As Practice Administrators/ Office Managers, our work never comes to a completion. During my previous jobs, there has always been this lurking concept of continuous growth and learning. Today, that concept has become one of the most important aspects of being successful here. In fact, much of our practice's success relies on my ability and my duty to continuously evaluate every system and every presumption within our workflow. At first, this can be daunting and considerably intimidating. Once you get used to it, it becomes fun. In fact, that may be the most enjoyable part of this job...the finder of ideas.
That has been my first lesson and I would like to take the opportunity to thank everyone who has helped me along the way, including everyone here at MGMA who have always been so eager to help.
Relative to my first lesson, I have included a blog post below from one of my favorite writers. I hope you enjoy.
The Myth of Discipline
Posted: 21 May 2011 09:14 AM PDT
It’s one of the most prevalent myths of our culture: self discipline.
The
myth is larger than life. Benjamin Franklin had it, with his waking
early, his virtues checklist and his daily reflection. The best athletes
have it, with the discipline to train harder than anyone else to win
the gold. My readers often think that I am more disciplined, after
reading My Story and the list of habits and accomplishments I’ve achieved, from exercise to waking early to saving money.
It’s all a myth.
I’m
hoping that if you accept that it’s a myth, you’ll be released from the
guilt of not being disciplined, you’ll be empowered to create the
habits you want without the need of the mythical discipline.
Why Discipline is a Myth
I’ve written about the illusion of discipline for almost 4 1/2 years now (see my old posts on the topic), but it’s necessary to revisit the topic now and then. Especially when I read otherwise excellent posts still spreading the myth. So I need to put an end to this myth right now.
Here’s
the thing — discipline sounds like a perfectly valid concept, until you
dig a little deeper. Consider the first line of the post I linked to
above:
Discipline is not a mystery.
Except
that it is. What is discipline? How much of it do you have? How do you
get more of it? If by practice, how do you practice if you don’t have
any in the first place? If you don’t feel like doing something, how do
you use discipline to force yourself to do it?
I’ve had many conversations with people who believe strongly in the myth of discipline. It usually goes something like this:
Me: What is discipline, exactly? How is it different than motivation (which is a set of actions we can actually do)?
Friend:
Motivation is like pulling you toward something, making yourself want
to do it. Discipline is pushing you to do something, making yourself do
something you don’t want to do.
Me: OK, so if I have no discipline, how do I get it?
Friend: You practice. It’s a muscle that gets stronger as you practice.
Me: How do I practice if I have no discipline?
Friend: Just do something small, then keep practicing over and over.
Me: But it takes discipline to do that. What specific action do I take to make myself do something if I don’t want to do it?
Friend: You push yourself to do it anyway.
Me:
But that takes discipline that I don’t have. OK, let’s say I’m sitting
on the couch and I want to go out and run, or get up and write. How do I
make myself do that? What specific action do I take?
Friend: Hmmm. You visualize about the end result, something that you want.
Me: That’s a motivation action, not a discipline action.
Friend:
OK. Then you set up rewards. No, that’s motivation. Hmmm. You psyche
yourself up and tell yourself you can do it. No, that’s motivation too.
You tell people you’re going to do it. No, motivation too. You focus on
the enjoyable aspects of it … or, maybe you only do the things you like
doing. No, those are motivation things. Huh.
Every single specific action you can take to make yourself do something is motivation. Not discipline.
And
that’s why discipline is a myth. It might sound good, but it’s not a
useful concept. When it comes to taking specific actions to make
yourself do something, the only things you can do are motivation. Not
discipline. I’ve challenged people to come up with a discipline action
that isn’t motivation for years now, and no one has done it.
If you’re interested in learning about motivation, I’ve written a book about it.
Build Habits for Consistency
When
people talk about wanting discipline in their lives, they usually mean
they want to be more consistent at something. Maybe that’s exercise, or
meditation, or writing, or some other creative activity, or finances, or
eating, or productivity at work.
These are all doable without the concept of discipline. What you want is to build habits instead.
Habits are not well understood by most, which is why I’ve created The Habit Course.
In the course, I explore the concept of triggers, positive and negative
feedback loops, consistency, motivation, accountability, support, and
other things that help form habits.
But none of these are
nebulous concepts. They are all specific actions you can take to form a
habit. If you want to be consistent about something, take the actions
necessary to make it a habit. Start small at first, so you can
successfully build the habit. Once it’s ingrained as an actual habit
(which can take anywhere from a couple weeks to a couple months), you
can expand on it from there.
Habits are the key to consistency. Not discipline.
And
I can attest: once you’ve built a consistent, positive habit, it’s a
wonderful thing. You feel disciplined, and strong, and good, even if
you’re a living embodiment of a myth.
It’s kinda like how the Greek gods must feel.