(Originally published on fiercehealthcare)
Editor's Note: This is the second in a three-part series on leadership and operations that examines the power of front-line staff.
By Thomas H. Dahlborg
Mother Teresa once said, "Do not wait for leaders; do it alone, person to person."
Front-line employees are following this advice, trying to make things better for patients, families and one another.
Consider front-line efforts to combat emergency room overutilization shared in a previous Hospital Impact blog post. Hospital leadership called for investments in brick and mortar, such as building a larger emergency room, constructing hospital-owned urgent care centers closer to where frequent ER users live or establishing primary care practices inside the ER.
However, front-line staff had its own solution and knew how to better address the issue.
To learn how listening to front-line staff can help solve problems like inadequate staffing, read the full article at FierceHealthcare.