Imagine a patient appointment confirmation technology that can confirm appointments by voice, text, or email, and post the confirmations directly to your scheduler in real-time. Real Time Patient Appointment Confirmation Technology is available today and it’s making a dramatic difference in the way practices are filling gaps in their schedules.
True Bi-Directional Technology also known as Seamless Two-Way Technology, is now being adopted by successful enterprise level practices as part of a comprehensive patient communication strategy that enables practices to receive the most up to date patient appointment information.
Configured properly, True Bi-Directional Technology will check and update your patient appointment scheduler every few minutes.
Here’s How It Works:
Once a patient receives a voice, text, or email reminder, the patient confirms their appointment via a series of prompts. Once confirmed the response is electronically sent back to the practice scheduler in real-time. This immediate update provides staff with any notifications of cancellations or change in their schedule without having to wait for a report the following day.
Bi-Directional Technology also allows practices to create a variety of patient communication programs that require time sensitive responses such as immunization reminders, chronic care preventative care programs, and patient recall programs.
Assess Your Patient Communication Needs
November is a great time to begin reviewing your patient communication strategy for 2011 and assessing if your practice is using the most effective and cost efficient methods available today.
If you would like a free Patient Communication Assessment Guide to assist you in reviewing your patient communication strategy please feel free to email me and I would be happy to forward one to any MGMA Practice Administrator or Office Manager.
Be sure to visit the MGMA Buyers Guide for a list of MGMA Vendors Providing Seamless Two-Way Communication.