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Although it requires a little research, and sometimes rebilling to get the account straight, we do not refund money to anyone other than the entity or person who paid it originally. The only way the patient would get refunded money paid by an insurance company is if they overpaid their portion of the bill. We often see confusion or discrepancies when multiple insurances are involved. Before a refund is issued our billers have to review the account payment history with EOBs in hand to be certain payments were appropriate. Hope this helps. Janine Salvatti