(originally published on
www.hospitalimpact.org)
"I am struggling so much with how healthcare is changing. I can't say or post publicly what I know and what I see without getting fired. ... But it is not all about the care of patients anymore." - Family Practice Medical Receptionist
"I am a nurse and have been for 30 years. I recently went back to school to study art. I am burnt out. Not from my patients, but from the administration. They make decisions that adversely impact staff and patient alike and I am simply burnt out." - Registered Nurse
"I didn't think they would pick me to speak. I am considered a troublemaker in my hospital." - Physician Assistant
These are three quotes from many recent conversations sharing the same theme: People with power to make decisions that affect staff, patients and the healthcare delivery system are not listening to those who are working on the frontlines of healthcare.
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