Recently, my family and I visited with my 94-year-old grandmother, Mémère. She had been discharged from the hospital after a fall and was home recuperating.
During our visit, we shared stories, told jokes, listened, observed, learned, laughed and engaged. We truly connected. And interestingly, not only did Mémère feel better during this time together but we all did too.
As we were leaving, I kept thinking about how well we all felt and also wondered what magic was in play and how it could be applied to the healthcare system. If we all felt this good, all had such great experiences and no adverse outcomes, we must be able to translate this to healthcare. And eventually it came to me. The secret to these wonderful outcomes was ... love.
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