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Make empowered front-line staff a healthcare reality

By Tom Dahlborg posted 08-13-2013 11:08

  
(originally published on www.hospitalimpact.org)

Imagine you are working on the frontlines of a large healthcare system. You are a clinician (i.e., physician, nurse, medical assistant or other), your department is understaffed and you are obligated to achieve productivity quotas (see more and more patients to ensure revenue is generated for the system).

Then you learn your healthcare system is implementing a hiring freeze so the relief you were expecting (the opportunity to breathe and use the bathroom between patient visits) will not be realized.

Now imagine you are again a clinician on the frontlines of a large healthcare system and you have recently learned the level of stress associated with trying to ensure patient safety, optimal outcomes and better patient experience while also meeting productivity quotas will worsen due to hiring freezes as well as the system offering early retirement incentives to hundreds of employees in an effort to improve the bottom line.

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